Urban Traveler Trust provides comprehensive protection for modern city explorers. From medical emergencies to travel disruptions, we've got your urban adventures covered with 24/7 support and instant claims processing.
Emergency medical expenses, hospital stays, and medical evacuation coverage up to $1M. Access to English-speaking doctors in 200+ cities worldwide.
Smart Travel Protection
Trip cancellation, delay compensation, and lost baggage protection. Real-time flight monitoring with automatic claim initiation for covered delays.
24/7 Urban Concierge
Round-the-clock multilingual support team with local city expertise. Emergency assistance, travel rebooking, and local recommendations at your fingertips.
Whether you're exploring Tokyo's neon-lit streets, navigating London's historic districts, or discovering New York's hidden gems, Urban Traveler Trust ensures you can focus on creating memories while we handle the unexpected. Our innovative digital-first approach means instant policy activation, mobile claims processing, and real-time travel alerts tailored to your urban destinations.
What Our Urban Explorers Say
"When I got food poisoning in Bangkok, Urban Traveler Trust connected me with an English-speaking doctor within 30 minutes. The medical bills were handled seamlessly - I didn't pay a cent out of pocket."
Sarah Chen
Digital Nomad, San Francisco
"My flight to Berlin was cancelled due to strikes, but Urban Traveler Trust's app automatically detected it and started my claim. I was rebooked and compensated before I even knew what happened!"
Marcus Johnson
Business Consultant, London
"The 24/7 concierge service is incredible. When my phone was stolen in Barcelona, they helped me file a police report, find a replacement, and even recommended the best local spots to continue my trip safely."
Emma Rodriguez
Travel Blogger, Miami
Get Your Urban Travel Protection Quote
Terms of Service
Last updated: January 2024
1. Agreement to Terms
By accessing Urban Traveler Trust services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
2. Insurance Services
Urban Traveler Trust provides travel insurance brokerage services. All insurance policies are underwritten by licensed insurance carriers. Coverage details, exclusions, and limitations are specified in your policy documents.
3. Eligibility
Services are available to travelers aged 18 and above. Certain coverage may have age restrictions as specified in policy terms.
4. Claims Process
Claims must be reported within 30 days of the incident. Required documentation must be provided for claim processing. Claims are subject to policy terms and conditions.
5. Limitation of Liability
Urban Traveler Trust's liability is limited to the services provided as an insurance broker. We are not liable for actions of third-party service providers or insurance carriers.
6. Governing Law
These terms are governed by the laws of the jurisdiction where the policy is issued.
Privacy Policy
Last updated: January 2024
1. Information We Collect
We collect personal information necessary to provide insurance quotes and services, including:
Contact information (name, email, phone)
Travel details (destinations, dates, preferences)
Payment information (processed securely by third-party providers)
Claims information (medical records, incident reports as needed)
2. How We Use Your Information
Your information is used to:
Provide insurance quotes and policy services
Process claims and provide customer support
Send policy updates and important communications
Improve our services (with anonymized data)
3. Information Sharing
We share information only with:
Insurance carriers to process policies and claims
Service providers who assist in delivering our services
Legal authorities when required by law
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.
5. Your Rights (GDPR)
You have the right to access, correct, delete, or port your personal data. You may also object to processing or request restriction of processing.
6. Contact Us
For privacy concerns, contact our Data Protection Officer at [email protected]
Cookie Policy
Last updated: January 2024
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.
2. Types of Cookies We Use
Essential Cookies: Required for basic website functionality, including security and form submission.
Analytics Cookies: Help us understand how visitors use our website to improve user experience.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with consent).
3. Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
4. Third-Party Cookies
We may use third-party services (Google Analytics, payment processors) that set their own cookies. These are governed by their respective privacy policies.
5. Cookie Consent
We obtain consent for non-essential cookies in accordance with applicable laws. You can withdraw consent at any time through your browser settings.
GDPR Rights & Compliance
Last updated: January 2024
1. Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
2. Right to Access
You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
3. Right to Rectification
You can request correction of inaccurate or incomplete personal data.
4. Right to Erasure ("Right to be Forgotten")
You can request deletion of your personal data, subject to legal and contractual obligations.
5. Right to Data Portability
You can request your data in a structured, machine-readable format for transfer to another service provider.
6. Right to Object
You can object to processing of your personal data for marketing purposes or based on legitimate interests.
7. Right to Restrict Processing
You can request limitation of processing in certain circumstances.
8. Exercising Your Rights
To exercise any of these rights, contact us at [email protected] or use our online form. We will respond within 30 days.
9. Complaints
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.
